• UNDERSTANDING: Ngareta Melgren explains the program to the audience.
A PACKED crowd at a Rural Northwest Health community forum gained a greater understanding of the service’s new model of care and its relationship with My Aged Care.
Around 50 people filled the Warracknabeal campus meeting room to hear speakers explaining the program and to get answers to their concerns.
Sheep Hills resident Graeme Funcke told the crowd how helpful he found the wellbeing coordinator program.
Mr Funcke said everything was organised for him, right down to getting help with carrying his groceries.
“The wellbeing coordinators do just that, they coordinate,” Mr Funcke said.
“They coordinate everything for you so you don’t have to worry at all,” he said.
“It’s a very simple system and everyone should use it,” Mr Funcke said.
Community Health manager Ngareta Melgren initiated the forum after hearing of a few people in the community whom were struggling to understand the workings of the new model of care.
Mrs Melgren said the forum went extremely well.
“We were able to provide a lot of answers for people about their specific concerns,” Mrs Melgren said.
“It seemed the majority of the concern was around how My Aged Care came into play with some of our services at Rural Northwest Health,” she said.
“For some, it is hard to get an understanding around who they have to see first and how many times they are required to provide the same information,” she said.
“The important thing to remember is that My Aged Care is a completely separate system to Rural Northwest Health,” Mrs Melgren said.
“However the wellbeing team can still support you through the My Aged Care process,” she said.
Ms Melgren said the wellbeing coordinator program had two basic principles for the community to adopt.
“The bottom line for the system is simply, if you need support, contact the wellbeing team and they will begin the path to wellness for you,” she said.
“If you are running into problems with our processes, then contact me directly,” Mrs Melgren advised.