General News
26 December, 2024
Families praise Council support
A West Wimmera Shire Council survey on maternal and child health and support playgroup services has highlighted the positive experiences from families in the community.
The survey, which gathered responses from parents and caregivers from across the shire, showed strong satisfaction with the support and care currently provided.
More than 87 per cent of respondents reported feeling either extremely confident or very confident in accessing the service, while over 91 per cent felt extremely comfortable or very comfortable discussing sensitive issues with their nurse.
More than 80 per cent of families strongly agreed that the nurses were always supportive and 79 per cent felt their concerns were always listened to attentively.
Almost 93 per cent of respondents said they felt more confident in the service caring for their children after using the service.
Families expressed high praise for maternal and child health service staff, highlighting their expertise, approachability, and supportive care.
Comments included glowing feedback for nurse Mardi Greifhahn, described as "the best MCHN I’ve ever come across," with another parent noting, "she is worth her weight in gold!"
Maternal and Child Health Nurse Coordinator Judy Harrington was also celebrated for her invaluable advice and years of experience, with one parent sharing, "her knowledge of services and professionals has made Judy my first point of call."
Council’s Perinatal Emotional Health Practitioner, Adrienne Caldow was highly valued for her mental health support and programs like baby massage.
Supported Playgroups, facilitated by Katrina Shirrefs, was another highlight for families, particularly for children who haven’t attended daycare.
Council Chief Executive Officer David Bezuidenhout said the survey results affirmed the vital role that early years services played in nurturing young families in the community.
“The Maternal and Child Health and Supported Playgroups team remains dedicated to continuous improvement, ensuring every family feels supported, informed and empowered,” he said.
Council’s Maternal and Child Health nurses support children from birth to five years, along with their parents or caregivers.